I thought it was really a step by step approach instead it was written for someone who had prior experience in outlook.

I love Zap Restorer. I've been nursing along my last spray bottleful for a long time. It finally ran out. I've been looking all over for it. Can't find it anymore in retail stores, so had to go online. It actually works on fiberglass shower stalls with stains that nothing else will touch. Yes, you do have to scrub. But with the kinds of stains that can occur on the floors of those older stalls, trust me, nothing would "spray & wipe" them away. Zap restorer is great!